Trezor.io/Start — Starting® Up® Your® Device®

Welcome — first things first

Congratulations on your new device! A hardware wallet keeps your private keys offline and gives you direct, secure control of your crypto. This page walks through unboxing, initial setup, and essential safety steps in plain language. Keep your recovery seed safe, follow the steps carefully, and you'll be ready to sign transactions with confidence.

What you'll find in the box

Typical contents include: the device itself, a USB cable, recovery seed cards, and quick-start documentation. Before powering on, inspect the packaging for tamper-evidence. If the seal or packaging looks compromised, stop and contact the vendor — do not proceed with setup on a suspicious package.

Device unit
USB-C / micro-USB cable (depending on model)
Recovery seed cards
Instruction leaflet

Quick setup — 6 friendly steps

Power it up.

Connect your device to a computer or phone using the supplied cable. Open your browser and visit the official start page (type the address yourself — don't click links from emails).

Initialize.

Choose "Create a new wallet" on the official setup site. The device will generate a new private key and show you the recovery seed — never type it into a computer or take photos.

Write your recovery seed.

Carefully write each word on the supplied recovery card. Store this card offline in one or more secure locations. Treat it like the master key to your funds — anyone with it can access your assets.

Set a PIN.

Pick a PIN you'll remember but that others won't guess. The PIN protects your device if it's lost or stolen. Use the device's screen to confirm the PIN directly — never enter it into random websites.

Install companion software.

Install the official app or browser extension from the device maker's website. Use the app to manage accounts, receive addresses, and sign transactions. Verify that the website's URL is correct and the certificate is valid.

Receive a small test transfer.

Before moving large amounts, send a small test transaction to your new address to confirm everything works. Check the receiving address on the device screen to avoid address-hijacking malware.

Security best practices

Your recovery seed is your ultimate backup. Store it offline, across multiple secure physical locations if needed. Never store the seed as a plaintext file, photo, or cloud note. Be cautious of phishing: always type the official start URL into your browser, and do not follow unsolicited setup links. Keep firmware up to date using only the device's official updater.

Tip: A simple habit — verify the first & last words of your seed when prompted — makes a strong check that you recorded the seed correctly.

Troubleshooting

If your device won't power on, try a different USB cable and port. If the device behaves unexpectedly during setup (random reboots, unknown screens), disconnect and check the packaging for tampering. For firmware failures, use the official recovery instructions and tools on the manufacturer's site. If in doubt, reach out to official support channels and avoid third-party repair services.

FAQ

Q: Can I recover my wallet with the seed on another device?: A: Yes — the recovery seed is a standard, portable backup. Only restore seeds on trusted hardware/software that you control and trust.
Q: What if I lose the recovery card?: A: Immediately move funds to a new wallet if the recovery seed is lost or compromised. It's best to create a new wallet and seed if there is any risk.
Q: Do I need internet to use the device?: A: The device itself works offline for signing, but you need a connected computer or phone to broadcast transactions and check balances.